I have had no choice but to take the link down and ask customers to contact me to get prints made here in San Antonio and mail them if necessary. Most of my customers are local.

The site appears whizzy, but behind the scenes the action is slow and clunky. There are no options to download your pricelists as comma delimited or Excel files for inclusion into your own publications. I’ve made repeated requests to IT and they have been ignored or blown off. There have been no updates or improvements made to the look or feel of the site since joining in January.

The Pro Studio Manager software for Mac, which is used to admin your images for placement on the website, is slow and quirky. Frequent freezes and crashes. The “Send Error Reports” link is broken and has not worked since installation. There have been no updates to this software in 9 months. I can live and work with these issues.

My biggest complaint is a total lack of communications
from the company. One would think that they would be marketing the hell out of me on a regular basis; things such as wall portrait or wallet specials, proof specials, package specials, novelty items or specialty products. Nothing! How am an I supposed to promote my business when they won’t make any effort to promote their products or services thru me. Years ago, when I had a film and print studio, I saw my account rep monthly and he was always offering me some kind of reprint special or discounts on enlargements or artwork. Last February, I spoke with one of their account reps once and requested that he become my studio account rep only to be informed that I was too small and he couldn’t be bothered. Must be nice! I don’t expect my account rep to fly out from California for a visit, but an occasional phone call or personal email would go a long way toward customer loyalty/

My account subscription runs out in January. In December (or sooner) I will be looking for a new service for my studio. I may be small but I’m growing and I’m certainly willing to pay for products and services that I can use to promote my biz. But only when my lab/partner has something to offer in return. So far, they don’t.

Sorry Printroom.com but I give you a thumbs down.

Printroom just released new layout options for photographers to choose for their galleries. Photographers can now choose from traditional or contemporary layouts to get different looks for their sites, along with the existing ability to change colors, backgrounds etc. It’s something we’ve known was a downside of our site for some times and we’ve been working hard to update them. We plan on including other options in the future.

We’re also planning other changes to improve the site design and service. So feel free to take another look at the layouts and perhaps consider increasing our grade

Above all else, thanks for the detailed review. As much as it stings, it’s great feedback and helps us realize we’re focusing on the right improvements.

Here’s some links to examples:

Contemporary – http://prmarketing.printroom.com/ViewGallery.asp?userid=prmarketing&gallery_id=880505

Traditional – http://prmarketing.printroom.com/ViewGallery.asp?userid=prmarketing&gallery_id=879981

Cheers,

The Printroom Team

Matt Bamberg, Author http://www.amazon.com/Quick-Secrets-Create-Winning-Photographs/dp/1598639021

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